Dell Hell 2!

Called the customer support number

 

Was on hold for a total of 25 min and they still couldn’t tell me why my computer was being delayed. 

 

Someone with pretty good English answered the phone and put me on hold again when I asked for the reason for the delay, after 12 min he said he had no information but would Rush my order and send it next day delivery when it was ready.

 

My concern is that quality of the system, was the delay due to availability of parts or due to operating system problems.  Time will tell.

 

 

 

 

Dell Hell

I’ve ordered a new Dell computer on Nov 9^th for delivery on Nov 17^th.

The system has been delayed, and delayed, and delayed, and delayed, and delayed

 

And is now scheduled for Dec 18^th

 

Every week I would get a notice the it was going to be delayed, the notices gave no explanation of the delay.   The only customer service I get are reminders that I can cancel my order at any time but I don’t respond to e-mail notifications, the order will be automatically canceled.

 

This is their only response, that they repeat if you ask any questions.

 

We, Dell's Delayed Order Notification Team, are solely responsible for informing our customer(s) about potential delays to the delivery of their order(s). If you would like more specific order information you may contact one of our customer care representatives at 1-800-456-3355 (Small Business) or 1-800-624-9897 (Consumer). You may also check the status of your order at www.dellcustomercare.com.

Thank you,

Dell Inc. Notification Team