Updated Policies

Privacy Policy

2Geckos values the relationship we have with our customers and web site visitors, and are committed to responsible information handling practices. We take the privacy of our customers very seriously and want you to feel comfortable whenever you visit our web sites, access our online services, or participate in our online offerings.

Information We Gather

We do not gather information as you browse our web site. We do not set any cookies.  When you request information we ask for your name, address, telephone number and email address.  We collect contact information from all e-mail send to 2Geckos.com. This information is used to follow up with you as you, and adds you to the distribution list for our newsletters.

Third Parties

We do not share your personal information with third parties.  We do not partner with or have special relationships with any ad server companies.

Use of contact information

We may contact you to make sure that you received the information that you requested.  When you email us, we check the subscriber list for the newsletter and if you are not a subscriber or have not sent us an unsubscribe message, we add you to the subscriber list.  We keep a record of what event added you to the newsletter list.  If you choose to unsubscribe to the newsletter, we also maintain a list showing when that was done.   

Our approach to responsible information handling is founded on the basis of the Fair Information Practices, the cornerstone of which is providing notice of our information practices and other privacy aspects in order to allow individuals to make informed decisions regarding personally identifiable information

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information that you have provided to us.

Return & Refund Policy

2Geckos offers 30-day trial versions of our software for customers to have adequate opportunity to assess the value of products prior to purchase.

We do not offer refunds on software where the activation code has already been sent to the customer.

Unlike physical goods, electronically distributed software and software licenses can be duplicated. Once a license has been issued, it is unfortunately not possible for us to recall all copies. Therefore, 2Geckos Software does not accept product returns or exchanges.

Hosting and Maintenance Contract Cancellation Policy

2Geckos will stop monthly or yearly automatic billing on any website development, database development, or web hosting, or other internet service accounts.

The cancellation of monthly, quarterly, or annual service will be done within 5 working days, starting with the date of your notification. Your account will be canceled and deleted from our system. No refunds will be issued for any unused portion of the services regardless of when you cancel the services.

To cancel your account, simply use the e-mail accounts@2geckos.com with your request to stop future billing to your account.

Please be sure to include your first and last name as well as your company name when making the request.

Non-refundable deposits

When a non-refundable deposit amount of 50% is requested, it is due at the time of the contract signing. Cancellation of any design project by either party will result is a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation, based on the amount of $120/hour. Cancellation refunds will be processed and delivered within 5 business days of the cancellation date.

Payment Policy

Unless other arrangements are made with 2Geckos, all 2Geckos projects require payment due upon completion.

Monthly agreements are available only with credit card, all others require quarterly or annual payments unless other arrangements are made with 2Geckos.

There is a 10% discount for quarterly contracts and a 15% discount annual contracts.   There is no discount available for the past due amount.

Development Policy

2Geckos reserves the right not to accept projects that promote racism or anything that is of objectionable content.

Websites created by 2Geckos must have the statement "Website designed & maintained by 2Geckos" (and possibly include a small 2Geckos logo) placed at the bottom of each page, unless otherwise agreed upon by the client.  2Geckos reserves the right to include in our portfolio any projects created or developed by us.

Limitation of Liability

2Geckos will not be liable for indirect, special or consequential damages, or any loss of revenue or profits, arising in connection with the projects that we developed.

Project contents - All digital and non-digital materials supplied by the client to 2Geckos for project development must be, either owned by the client or given copyright permission for publication. 2Geckos is not responsible for copyright infringements found on these materials.

2Geckos policies are in effect as of May 2009, until further notice.

2Geckos reserves the right to change or update our policy, services, and prices without liability. If you have any questions regarding 2Geckos's Web Design policy please contact us by phone (520) 709-2079, or e-mail accounts@2geckos.com.