Quicken BillPay support is very poor

Called Quicken BillPay support again to find out why my account still wasn't activated and they told me it was activated but I had to logon to my bank and look for Quickens test deposit again and none were found.

 

Then she told me it was on 2/7/19 that $0.02 was deposited from some ABC9KP named company and fond it and was finally able to use Quicken BillPay again.   First contacted Quicken BillPay support Nov 15, 2018, so only took them 95 days.

 

What makes me mad is that:

·         My account was active since 2/7 but they just didn't notify me!

·         They never notified me what account to look for to verify the account or even that they accepted my voided check. No email or calls.

·         When I called Quicken BillPay support my call was refused because my account was under review.

·         Biggest complaint is that there was no continuity when contacting Quicken BillPay support

o   Unless you write down the ticket number they won't acknowledge that you have called before even though they store your phone number to block them when convenient.

 

Quicken BillPay Support

I’ve been struggling to activate a Quicken BillPay account and they have proven to have the worst support system that I’ve seen in 30yrs.

 

When you call they give you a 10 digit support code, if you forget the code the so have they.

 

If you call without the code they act as if you never called before.

 

But when you call about an open support ticket then they tell you that it is being looked into and hang up without ever asking the 10 digit support code, so they knew from my phone number that I’d called before.

 

Bottom line: Quicken BillPay will do whatever they can to ignore support requests, they only remember you when they want to ignore your calls.